Terms of Service

Contents

• 1. Acceptance

• 2. Services

• 3. Pricing & Payment

• 4. Safety

• 5. Liability

• 6. Contact

• 7. Appointments, Cancellations & Access

• 8. User Responsibilities

• 9. Warranties & Disclaimers

• 10. Privacy & Data

• 11. Governing Law

• 12. Dispute Resolution

• 13. Changes to these Terms

• 14. Definitions

1. Acceptance

By using our site or booking services, you agree to these terms.

2. Services

We provide chimney and vent services as described on our pages. Scheduling depends on availability and weather conditions.

3. Pricing & Payment

Prices shown are estimates; final quotes depend on on-site conditions. Taxes apply.

4. Safety

We may refuse or postpone work if conditions are unsafe (e.g., roof icing, high winds).

5. Liability

We carry appropriate insurance. To the extent permitted by law, liability is limited to fees paid for the affected service.

6. Contact

For questions about these terms, email [email protected] or call +1 236-726-0941.

7. Appointments, Cancellations & Access

Appointments may be rescheduled due to weather or safety considerations. If you need to cancel or change an appointment, please notify us at least 24 hours in advance. You must ensure safe and reasonable access to the service area (including ladders, roof access, and clear interior pathways).

8. User Responsibilities

You agree to provide accurate information when requesting quotes or scheduling. You are responsible for securing pets, moving fragile items, and disclosing any known hazards or previous damage related to your chimney or venting systems.

9. Warranties & Disclaimers

Except as expressly stated in a written service warranty, services are provided “as is.” We do not guarantee future performance of third-party appliances or structures not serviced by us. Normal wear, unforeseen structural issues, or code changes may necessitate additional work not included in initial estimates.

10. Privacy & Data

We handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA where applicable. We use contact details to schedule, invoice, and provide service updates. You may request access to or correction of your personal information by contacting us at [email protected].

11. Governing Law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12. Dispute Resolution

If a dispute arises, the parties will first attempt to resolve it informally within 30 days. If unresolved, the dispute will be submitted to binding arbitration in British Columbia, Canada, in English, under the rules of an established arbitration body. Each party bears its own costs unless the tribunal decides otherwise.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will take effect 14 days after posting on this page. Continued use of our site or services after the effective date constitutes acceptance of the revised Terms.

14. Definitions

“Services” means chimney, vent, and associated inspection, cleaning, repair, and installation services described on our website. “Client” or “you” refers to any individual or entity using our site or booking services. “We,” “us,” and “our” refer to ChimneyCare Canada.

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